Resource Center
Presentations
About Appirio
A general overview of Appirio.
Portfolio Model, Anlalysis and Plan (P-MAP)
Appirio's approach to rationalizing your applications portfolio, using the power of an on-demand platform.
Service & Support Value Analysis Methodology
How Appirio can help analyze your current customer support processes and build a case for moving to an on-demand system as a technology foundation.
Marketing and Demand Management in a SaaS World
A presentation from Appirio and TripleTree on how software-as-a-service is changing the way CRM systems deliver marketing and demand managment.
Dreamforce 2007
Building New Apps on the Salesforce Platform
Howard Brown, VP of Marketing at CRC and Appirio describe how to create powerful applications using salesforce.com's revolutionary platform for building, deploying, and managing on-demand applications.
Using the New Salesforce Customer Portal for Customer Support
Appirio customers Qualcomm and Borland discuss how they elevated the self-service experience with the next generation Salesforce Customer Portal.
Salesforce Platform, Choose Your Own Adventure
Appirio helps customers learn how to leverage the new Salesforce Platform Edition and various AppExchange apps to cut down on project backlog and increase organizational agility.
Platform State of the Union (ADN Login Required)
Appirio demonstrates at new Visual Force Application with salesforce.com VP Adam Gross (half way through the Demo 1 section)
Building the Ultimate Google & Salesforce Mashup (ADN Login Required)
Appirio demonstrates the new Appirio Gadget Builder for salesforce.com with Google (click "Appirio demonstration" and then click the Previous button on the movie to get to the demo)
From Garage to Glory - Secret Tips and Techniques By Top Partners (ADN Login Required)
Appirio sits on a panel and shares some guidance for salesforce.com partner and customers.
Zero to AppExchange in 60 Minutes (ADN Login Required)
Appirio shares how the AppExchange has helped enables success and become a core part of our business strategy
Appirio Articles and Webinars
Salesforce.com Success Series - Service and Support (Registration Required)
In this on-demand Webinar, you’ll learn how Appirio customer Borland quickly deployed Salesforce Call Center and rapidly customized it to easily adapt to the company’s evolving business needs. Plus, you’ll gain insight about new trends in on-demand call center solutions from Datamonitor Research.
Visualforce Analysis, Demonstration and Real Code
Appirio created one of the first Visualforce applications (as demonstrated in the Platform State of the Union session at Dreamforce). In this article, Appirio's Chief Architect describes the development experience and potential of this new paradigm.
Running a Technical Support Department with SaaS Solutions
Appirio writes in the newsletter of the Service & Support Professionals Association (SSPA) about the industry trend towards software-as-a-service.
Services 2.0 - A New World for Systems Integrators
A manifesto published by Sandhill.com describing Appirio's leadership in moving to a new model for delivering services in an on-demand world.
Industry Perspectives and Trends
Eight reasons SaaS will surge in 2008
1/2/2008
ZDNet's Phil Wainewright on trends indicating SaaS momentum in the enterprise is rapidly gaining steam.
Top Ten Reasons Why On-Demand Services Will Soar in 2008
12/18/2007
ThinkIT's Jeff Kaplan provides his take on why Salesforce.com and Google Enterprise, among others, are proving the economic argument for SaaS in the enterprise.
Delivering Software as a Service
May 2007
McKinsey Quarterly reports that a "a new delivery method is shaking the software industry's foundations."