Cloud Powered Business Blog

Ask the Experts: How to Optimize Field Service with ServiceMax

optimize field service

There are over 5 million field technicians in the U.S. (and tens of millions around the world). These are the people who make sure office, hospital, home — you name it — machines and equipment run smoothly every day. ServiceMax has been transforming the field service industry for more than 10 years. I asked a… Read More

Jiordan Castle     @jiordancastle

3 Things Millennial Managers Need to Learn

Millennial Managers

I am starting to understand what all the fuss is about millennials. The ones I have been meeting at the workplace are extraordinary people: energetic, educated, and always questioning the current state of things. Of course, those adjectives can describe any group of young people in any era. But with millennials, there are more of… Read More

John Gorup     @appiriojohn

The Role of the Onboarding Experience in the Employee Journey

employee journey

Recruiting is a little like dating. You have the courtship phase (i.e., the interview process; the tense, terse, or (ideally) jovial emails back and forth) and, if that goes well, you want to ask this new recruit to join your company for the long haul. Or at least the foreseeable future. How you go about… Read More

Jiordan Castle     @jiordancastle

How to Avoid Paralysis by Analysis in Software Implementations

software implementations

If you live in or grew up in a northern climate, you know about cars getting stuck in icy ditches. If the weather is cold and icy enough, even a shallow divot in a driveway can turn a modern vehicle into a beached whale. Speaking as a person who has spent most of his life… Read More

John Gorup     @appiriojohn

Continuous Improvement with Managed Services in the Cloud

managed services in the cloud

Back in the day, it worked like this: You ramped up consultants, oversaw the progress, saw the results, and then they packed up and left. You had your new technological solution plugged in, hoped it stood the test of time, and moved on to the next thing. But now, it’s a smaller hill at the… Read More

Jiordan Castle     @jiordancastle

Nonprofits, Learn How to Create a Great Constituent Experience

Great Constituent Experience

Constituent relationships are complex. People can engage with a nonprofit in several ways: as a donor, a volunteer, an advocate, a board member, or an event organizer — to name a few. Moreover, these relationships can change over time, or be parallel-tracked, as when a board member volunteers time. An individual’s simple act can evolve… Read More

Jiordan Castle     @jiordancastle

Want Better Email Engagement? Stop “Blasting” Your Subscribers

better email engagement

Once upon a time, I consulted car dealerships on their email marketing efforts. There was one particular dealership that insisted on sending weekly promotional emails to their entire database of over 20,000 subscribers. Whether these individuals were prospects, people who had come into the service center, or a customer who just bought a car from… Read More

Nicole Klemp  

Debunked: 4 Myths about the Agile Methodology

Agile Methodology

By Chris Bell and Jiordan Castle Agile means you don’t have to plan With agile, you’re not fooling yourself into thinking that a plan that was put together a year before the end of a project will accurately predict the project’s outcome. An agile methodology means starting off with a plan that accounts for capacity,… Read More

Appirio     @appirio

The Future of Wearables in the Enterprise

wearables in the enterprise

Wearable devices can help you track your physical activity, check your email, and listen to music. They can make your life more connected, hands-free, and efficient. And let’s be honest… talking into your watch kind of makes you feel like James Bond. We consumers love our wearables, which is why the market is expected to… Read More

Nicole Klemp  

5 Updates to Google Apps You Need to Know This Spring


Google Forms got a makeover… and more. Google Forms got a new look and feel last September and has only gotten better with age. Now, users can use add-ons (like Form Publisher and g(Math) for Forms — both available in the Chrome Web Store), edit scripts in the new Forms editor, and even view individual… Read More

Jiordan Castle     @jiordancastle
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