Grey Matter Employee Blog

Nobody Is Perfect, But One Can Always Try


By Michelle Swan, VP, Customer Experience (@michelleswan) “Perfection is not attainable, but if we chase perfection we can catch excellence.” - Vince Lombardi Being a type A personality that quote has always inspired me. Or perhaps I just liked using it as justification for being a bit of a control freak. Either way, it’s been… Read More


Getting Out of Your Own Way


By Edward Chaja, Talent Sourcing Specialist When I first started with Appirio, I remember being invited into a meeting with my boss and some of the developers here in the Indy office. We were going to discuss the possibility of hosting a hackathon, which sounded pretty neat, so I was all for it. Everyone had… Read More

Appirio     @appirio

From Professional Services to Recruiter


By Cory Isom, Recruiter A few months ago, I decided that I wanted to change careers. I had been in professional services at three amazing technology companies – all leaders in their respective fields. I consider myself to be a pretty lucky guy to have had the ability to work with some super talented people… Read More

Appirio     @appirio

Appirio 101: India Edition


By Shashank Mishra, Associate Consultant (Workday), JDC I have been part of many introductory meetings, orientations and kick-offs so I thought Appirio 101 (Appirio’s version of this) would follow the same standard format- lengthy company discussions, unstoppable tsunami of “Hail Thy Company” speeches, and poor attendees dozing off midway. Oh boy, was I surprised! Appirio… Read More

Appirio     @appirio

A Customer’s Moment of Truth – And How One Company Missed That Moment

cust experience

A little over a month ago, I had the opportunity to step into a new role at Appirio focused on enhancing our customer experience – both with Appirio and our rapidly growing [topcoder] community. The first (and probably best) piece of advice anyone in a new role usually gets is to get out there and… Read More


The Conversation

By Jonathan Schneider, Senior Consultant Francis Ford Coppola’s “The Conversation” is a 1974 film about a surveillance expert hired to record a secret conversation between a man and woman; the film was released between “The Godfather II” and “Apocalypse Now”, two of Coppola’s major works. “The Conversation”, in contrast, seems a small, even minor film.… Read More

Appirio     @appirio

How the NFL Can Save the In-Stadium Experience through Digital Innovation…Before it’s Too Late

By Clinton Bonner, Senior Manager, Marketing (@clintonbon) Let’s face it, not every NFL franchise has the 12th man behind them, and yes, I happen to be a huge Seahawks fan, so before we go any further, #GoHawks! But last week, leading up to Wildcard Weekend, showed all of us a growing problem the vast majority… Read More

Appirio     @appirio

A Lever Metaphor and Delivering Business Value

By Tony Alvizu, Engagement Manager The Appirio theme for 2013 has been ABCs – Agility, Business Value, Customers & Culture. In August, I (and many, many Appirians) attended Appirio 101, and the 2013 theme was discussed in detail.  It has been further reinforced during various team calls – specifically the Business Value component. I wanted… Read More

Appirio     @appirio

It’s Movember Time at Appirio

By Kimberly Arden, Community Engagement Manager and Patrick Schiffli, Consultant Who would have thought that a wild idea, proposed a couple of years ago by two Appirio consultants, would develop into an annual tradition?  Not shave during the month of November?Sure…that’s been done and for a very worthy cause.  The Movember global movement to raise funds and… Read More

Appirio     @appirio

Volunteer Spotlight: Launch U

By Jill Sievert, Workday Associates Practice Lead Appirio’s Volunteer Spotlight is a recurring feature of Grey Matter that showcases the work that Appirio’s employees have done with their Volunteer Time Off. Launch U offers Chicago’s underserved high school seniors support throughout the college admission and scholarship application process.  We provide one-on-one mentorship to prepare scholars for… Read More

Appirio     @appirio
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