Meet the New Salesforce: a First Look at Lightning

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When Salesforce has a big announcement to make, they like to make a splash. On Tuesday, users across the globe streamed “Meet the New Salesforce - LIVE from San Francisco.” The event featured a “lab coat” themed pre-show hosted by Gillian Madill, followed by commentary from Salesforce executives and a demo of Salesforce Lightning, the… Read More

Nicole Klemp  

Ask the Expert: Jeff Grosse on the Lightning Experience

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Salesforce just unveiled the newest changes to their UI — Lightning Experience, a revolutionary look and feel for both new and veteran users. We asked Salesforce MVP Jeff Grosse to share his insights on the exciting new release and walk us through some of the finer, lesser known points. Jeff Grosse is Appirio’s Salesforce Service… Read More

Jiordan Castle  

Doing Dreamforce Right: Tips from Conference Veterans

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The kids are heading back to school and the end of Summer is fast approaching, which means one thing — it’s almost time for Dreamforce! Salesforce packs a whole lot into their annual 3-day conference — from keynotes, to cloud expos (don’t forget to stop by and see us!), to invaluable break-out sessions, to a… Read More

Nicole Klemp  

Get to Know Trailhead Before Dreamforce ’15

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Whether you’re new to Salesforce or you’ve already hopped on the cloud-covered bandwagon, it’s time to get acquainted (or reacquainted) with Trailhead before Dreamforce ’15. Trailhead is an interactive learning tool by Salesforce designed to take you through the basic components of the Salesforce1 platform. Recently revamped with new content leading up to Dreamforce, there… Read More

Jiordan Castle  

And Now for Something Different: Why Go to Dreamforce ’15?

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With Dreamforce ’15 just a month away, it’s worth pondering: why do we go to Dreamforce — the Coachella of tech festivals, if you will — year after year? Typically, it’s to hear the latest news from Salesforce and map revolutionary technology, like Salesforce for HR (new this year). And with enough free t-shirts, bags,… Read More

Jiordan Castle  

Myths of Crowdsourcing

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Appirio was recently highlighted in CIO magazine in a great article about on-demand staffing in IT. Pat Brans did an excellent job setting up the current advantages and perceived disadvantages of this model. But my favorite part of the article? The title: When will on-demand workers start to replace IT staff? Pat’s view on crowdsourcing… Read More

Mike Epner  

Ask the Experts: How to Boost Your Customer Experience

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Recently, we’ve shared some predictions about the future of Customer Experience. Most notably, how mobile applications play an important role for both your workers and your customers. Now we’ve asked 2 of our Appirio leaders to share their own insights on the future of Customer Experience, why companies should pay attention to NPS, and other… Read More

Jiordan Castle  

Our Virtual Way of Work: How Appirio Engages Employees

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In just the last few years, a new wave of global, virtualized work has emerged as commonplace for many companies. But how do virtual or remote employees operate? How do coworkers interact, how do managers manage their teams — how do businesses effectively connect with clients about new projects from a distance? At Appirio, the… Read More

Jiordan Castle  

Is Your Company Prepared for the Future of Work?

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Although most of the people on my immediate team live in another time zone, I feel more connected than ever. Luckily for me, Appirio is a company that embraces a culture where employees can work from anywhere. Thanks to cloud-based tools like Google Hangouts and Salesforce Chatter, I can collaborate with my coworkers instantly —… Read More

Nicole Klemp  
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