Why You Need to be Thinking about Employee Engagement


Workers now expect a consumer-grade experience in all the apps they use. Forrester explains in their recent report, Mapping The Value Of Social Business And Collaboration: “As Facebook, Twitter, Skype, and other social and collaborative technologies take increasingly dominant positions in workers' personal lives, demand for the same type of communication efficiencies in the workplace… Read More

John Gorup     @appiriojohn

Skimping These Things Can Make Your Cloud Implementation Costly


Businesses can face sticker shock when implementing software or building enterprise applications. Even highly configurable and server-free applications like Salesforce can cost more to rollout than is commonly believed. The driver of costs has little to do with the number of users, but with complexity. For example, a project for 1,000 users doing one business… Read More

John Gorup     @appiriojohn

Why Your Company Should be Building Mobile Sales Apps


If you were in elementary school in the United States from the mid-1980s to late 1990s, you might be familiar with the game Oregon Trail. The game takes place in 1848, and the player’s goal is to get a family safely from Missouri to Oregon. Of course, it’s not an easy journey, as players face… Read More

John Gorup     @appiriojohn

Four Reasons to Build Enterprise Apps


Enterprise apps are changing the face of business. They increase worker productivity, leverage big data, and help optimize business process efficiency. Solely for the purpose of this post, I define the term “enterprise app” to include only those mobile solutions that face inward within the enterprise, including field workers, as opposed to externally facing such… Read More

Ben Kerschberg     @BenKerschberg

Enhance Your Customer’s Experience with a Heroku App


When Salesforce acquired Heroku in 2010, it seemed like an odd addition. I like to think of Heroku as that hippie cousin who starts a goat farm in Vermont. He’s cool and innovative, but not quite comfortable in the corporate world. But like a Ben & Jerry’s or Burt’s Bees, some hippie businesses evolve their… Read More

John Gorup     @appiriojohn

How IoT is Changing Customer Service


By Carl Krupitzer, ThingLogix The “Internet of Things” (or IoT for short) is not only changing the way we interact with our devices, but also the way that customer service departments help customers troubleshoot issues. For instance, when your smart TV or phone has a software update available to fix a bug or other enhanced… Read More

Appirio     @appirio

Should Your Next Mobile App be Native, Hybrid or Responsive Web?


By Greg Barlin When talking with customers about upcoming mobile projects, I find that many companies have an idea of what they’d like to do.  But when it comes to choosing the right technology to implement that idea, they typically need guidance.  In today’s blog post, I’ll examine some of the different technology options available… Read More

Appirio     @appirio

3 Ways To Drive Business With Mobile Apps


Mobile applications are already becoming a primary component of user engagement. As the use of mobile devices expands into all areas of business, mobile apps are only becoming even more significant. But when it all boils down to the most basic element, companies are concerned with making money, and mobile apps are a great way… Read More

Ben Kerschberg     @BenKerschberg

The 5 Elements of A Killer Mobile App


By 2015, more than 780 million people will be mobile users only. This means they won’t own a laptop or desk computer. These 780 million users will be your customers, partners, business stakeholders, suppliers, and other business associates. As organizations begin to align their mobile first strategy with this shift in users, it’s important to… Read More

Ben Kerschberg     @BenKerschberg

Top 10 Blog Posts of 2014


As 2014 comes to a close, we are taking a look back at the top 10 blogs this year. Here they are, in no particular order: The 10 Things Expected from Customer Service Providing great customer service requires companies to build an ecosystem where customer happiness can thrive. This begins with hiring great people, then… Read More

Kyle Dugan  
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