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Grow Customer Awareness With Predictive Intelligence Tools

“The world is now awash in data and we can see consumers in a lot clearer ways.”   – Max Levchin, PayPal co-founder If companies don’t take steps to understand their audience, they’ll lose those customers to companies that place greater emphasis on a strong Customer Experience (CX). Today’s most successful companies design their CX […]

Invest in People, Not Perks

In this video series, thought leader and “futurist”, Jacob Morgan, explains that providing work perks like free snacks or yoga classes — while a nice bonus — are not equal to providing workers with an engaging culture. Through his research, Morgan has found that spending money on perks doesn’t solve employee engagement problems. Instead, transforming […]

Hope Makes the Nonprofit Customer Experience Unique

“The Customer Experience (CX) for any nonprofit is really three-fold. There’s the experience of the individual you are serving. There’s the experience of the individual or organization that’s funding that service or that mission. And then there’s the experience of the people who are delivering that.” Thought leader and Principal Consultant at Yellow Labs Consulting, […]

5 Myths About Women in Technology

By: Derek Heim   In a world riddled with stereotypes and stigmas, people find themselves listening to incorrect assumptions about gender, age, race, and even industries. Now, more than ever, it is incredibly important to overlook these stigmas, and make decisions based off of facts and personal observations, rather than what other people tell you. […]

How Space, Technology, and Culture Engages Workers

Employee Experience Advantage author and thought leader, Jacob Morgan, believes companies need three things to build a successful Worker Experience (WX) — culture, technology, and physical space. Culture is essentially how you feel doing your work, technology is the tools you have access to, and physical environment is where you work. Ensuring that all three […]

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