Appirio, Inc. Privacy Policy


TRUSTe European Safe Harbor certification


Appirio Inc (“Appirio”) has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with 
TRUSTe’s program requirements  including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. The TRUSTe program covers only information that is collected through this Web site, www.appirio.com.

TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy Trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at security@appirio.com. If you are not satisfied with our response you can contact TRUSTe here .

This privacy statement covers the Web site www.appirio.com (“Site”) and personally identifiable information about users of our services and products (“Services”) . Because this Site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

Dispute Resolution

Appirio Inc. participates in the EU Safe Harbor Privacy Framework as set forth by the United States Department of Commerce. As part of our participation in the safe harbor, we have agreed to TRUSTe dispute resolution for disputes relating to our compliance with the Safe Harbor Privacy Framework. If you have any complaints regarding our compliance with the Safe Harbor you should first contact us (as provided above). If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet at http://www.truste.com/consumers/watchdog_complaint.php, fax at 415-520-3420, or mail to TRUSTe Safe Harbor Compliance Dept., click for mailing address.

If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe’s dispute resolution process, click here or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English. For human resources data we have agreed to cooperate with Data Protection Authorities.

Any questions, comments or complaints about the data practices (including without limitation compliance with data privacy principles of notice, choice, onward transfer, access, security, data integrity, or enforcement) of a hosted online OnBoarding software customer or partner for whom Appirio processes data should be addressed to that customer or partner.

Safe Harbor

Appirio Inc complies with the U.S.—E.U. Safe Harbor framework and the U.S.—Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Appirio Inc has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Appirio Inc’s certification, please visit http://www.export.gov/safeharbor/.

Privacy Policy Updates

Due to the Internet’s rapidly evolving nature, Appirio may need to make material changes to this policy or update this Privacy Policy from time to time. If so, Appirio will post its updated Privacy Policy on our homepage with a prominent material change notice or notify you by email (sent to the e-mail address specified in your account) prior to the to the change becoming effective. If any modification is unacceptable to you, you shall cease using this Site. If you do not cease using this Site, you will be deemed to have accepted the change.

Information Collection, Use, Choices and Data Integrity

You can generally visit our Site without revealing any personally identifiable information about yourself. However, in certain sections of this Site, we may invite you to contact us with questions or comments, register for webinars or events, participate in surveys, request information or more information about our Services or log a support case to request technical support. Due to the nature of some of these activities, we may collect personally identifiable information, such as your name, address, email address and phone number, username, password and any other personally identifiable information you elect to include in your communications sent to us. In certain circumstances, we also may ask for your title, company name and additional company information such as annual revenues. We may also ask for demographic information in order to provide you with a more personalized experience.

If you request more information about our Services, we may use your personally identifiable information to send you the information you have requested. We may use your personally identifiable information to register you to use our Site, deliver certain goods, services or information you have requested, provide you with notices regarding Services you have purchased or products and services of our partners you may want to purchase in the future and other Appirio news, verify your authority to enter the Site and improve the content and general administration of the Site. You have the choice to opt-out of receiving emails from us about our Services or products and services of our partners, including promotions and events and other news. You can opt out of being contacted by us regarding our Services or products and services of our partners, including promotions and events as well as other news at any time by sending an email to remove@appirio.com.

We may receive a confirmation when you open an e-mail from Appirio if your computer supports this type of program, in order to help us make e-mails more interesting and helpful.

In performing and providing our Services to you, we may have access to personally identifiable information that is included in the data that you provide to us so that we can provide our Services for you. For example, we may have access to certain usernames that you use to login to third party services and websites and data that you store in your accounts with such third party services. We do not store or use such personally identifiable information other than as necessary to perform our Services and provide our Services to you.

We use your personally identifiable information for the purposes for which it was collected as set forth above and not for promotional purposes or for use by third parties for promotional purposes.

Cookies

We may use small text files called cookies to improve overall Site experience. A cookie is a piece of data stored on the user’s hard drive containing information about the user. Cookies generally do not permit us to personally identify you.

We use third-party tracking services that uses cookies to track non-personally identifiable information about visitors to our site in the aggregate.

Testimonials

We post testimonials on our web site which contain personally identifiable information such as the customer’s name. We do obtain the customer’s consent prior to posting the testimonial to post their name along with their testimonial. If you want to remove your personally identifiable information that is being displayed on our website under public pages please send your request to security@appirio.com.

Clear Gifs (Web Beacons/Web Bugs)

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our Site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Site users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

Blogs, Forums and Chartrooms

If you use a bulletin board, blog, or chat room on this Site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. To request removal of your personal information from our blog or community forum, contact us at security@appirio.com. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.

Aggregate Informations

The Site may track the total number of visitors to our Site, IP addresses, the number of visitors to each page of our Site and items clicked on our Site. Additionally, when we provide our Services to you, we may track aggregate and anonymous data that you provide to use to provide our Services to benchmark and improve our Services and ensure you are complying with the terms of your license from us. We may use this data in the aggregate, but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such aggregate information to diagnose server problems, analyze trends, administer and improve the Site, track users’ movement, and gather broad demographic information for aggregate use.

Behavioral Targeting / Re-Targeting

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Onward Transfer

We may provide or provide access to your personally identifiable information and the data generated by cookies and the aggregate information to the vendors and service agencies that we may engage to assist us. For example, a consultant may have access to your personally identifiable information while the consultant is performing services on our behalf if the services require access to your systems. Such third parties are required to agree to a confidentiality agreement with us regarding your personally identifiable information and we only authorize them to use your personally identifiable information that they may have access to as necessary to perform services on our behalf and not for their own marketing purposes. We also may provide your personally identifiable information to our third party business service partners and they may use your personally identifiable information to send you marketing and promotional information. You may opt-out of having your information shared with our third party business service partners by emailing us at: security@appirio.com.

As part of our provision of Services to you, you may request us to publish your data which may contain personally identifiable information on third party websites.

Other people will be able to view such data if such data is published on third party websites.

We will also disclose your personally identifiable information and the aggregate information if we reasonably believe we are required to do so by law, court order, warrant, subpoena, legal process or regulation or in cooperation with any governmental investigation. We may transfer your personally identifiable information and the aggregate information to a successor entity upon a merger, consolidation or other corporate reorganization in which Appirio participates or to a purchaser of all or substantially all of Appirio’s assets to which this Site relates. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.

Children’s Privacy

Appirio recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Neither our Site nor our services are intended for children under the age of 13. Appirio does not target its services or this Site to children under 13. Appirio does not knowingly collect personally identifiable information from children under the age of 13.

Access

You may correct, amend or delete your personally identifiable information that Appirio stores, except where the burden or expense to Appirio of providing access would be disproportionate to the risks to your privacy or where the legitimate rights of persons other than you would be violated. Please email security@appirio.com to correct, amend or delete your personally identifiable information.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Links to Third Party Sites

The Site may provide links to other Web sites or resources over which Appirio does not have control (“External Web Sites”). Such links do not constitute an endorsement by Appirio of those External Web Sites. You acknowledge that Appirio is providing these links to you only as a convenience, and further agree that Appirio is not responsible for the content of such External Web Sites. Your use of External Web Sites and any products purchased on such External Web Sites is subject to the terms of use and privacy policies located on the linked to External Web Sites.

The Appirio Knowledge Base is powered by Salesforce.com. No personally identifiable information is gathered on these pages.

Security

We may employ procedural and technological security measures that are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. Appirio may use encryption, password protection and other security measures to help prevent unauthorized access to your personally identifiable information.

Widget

This Site uses the “Add This” widget where personally identifiable information is collected in the form of the invite-a-friend feature. This feature is used to send a one time invite to the third party email address you entered through the widget. The personally identifiable information entered on this widget is subject to the privacy policy of the “Add This” widget. Appirio shares no responsibility in regards to the personally identifiable information entered through the widget.

You can also import email contacts using this widget. The widget will import email addresses from various email service providers into your account. Once the email addresses are imported you must manually click on each email you address you wish to send a communication to.

Questions

If you have any questions regarding this Privacy Policy please contact us via email at security@appirio.com or at:

760 Market Street
11th Floor
San Francisco, CA 94102
Tel: (415) 268-9911
Toll Free: (888) 680-SaaS (7227)

Effective Date January 24, 2014

Appirio