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Salesforce CRM Consulting Services—Make the most of your investment in Salesforce CRM

Current Situation

Salesforce is well established as the leading cloud solution for sales, marketing and support. Enterprises like Dell, Plantronics, BMC, Qualcomm and Black & Decker have realized both cost savings and business value by implementing Salesforce's Sales and Service Clouds.

Source: Salesforce customer satisfaction survey

Implementing Salesforce CRM on an enterprise scale multiplies the benefits, presenting opportunities to streamline and integrate sales, marketing and support processes and systems. However, SaaS is a new model for consuming and delivering software and therefore raises some new questions.

Appirio Services

Appirio offers a comprehensive set of services to help enterprises realize the full benefits of Salesforce CRM. Key elements include:

• Discovery, mapping and modeling of sales or support business processes
• Early prototyping of new processes in salesforce.com
• ROI/TCO analysis in the discovery and project phases
• Customization of salesforce.com to enable best practice sales, marketing or support processes
• Migration to salesforce.com from legacy on-premise systems and integration with other core systems
• IT and business user training and change management

In addition, Appirio extends the capabilities of Salesforce through custom development and products built on the force.com platform.

Featured customers

Appirio has helped over 100 enterprises realize the benefits of moving their sales, marketing or support processes to the Salesforce cloud including ThomasNet, Dolby, Plantronics, Qualcomm, Author Solutions, Saveology, Borland, Compass Learning, and CRC Health.

Salesforce CRM: Sales Force Automation

Salesforce CRM: Customer Service and Support

Why Appirio?

• Experience: Have worked with many of salesforce.com's largest customers including Qualcomm, Plantronics, Dell, and Starbucks
• Partnerships: salesforce.com's go to partner - spoke at 20+ sessions at Dreamforce, featured on stage at multiple Cloudforce events and involved with largest and most complex projects
• Team: Experienced team of 100+ dedicated salesforce.com consultants