Introduction to Cloud Powered Service
What is Cloud Powered Service?
Cloud applications and platforms such as the Salesforce Service Cloud enable you to engage with customers wherever they are, not just through a call center. Interacting online with the community around your products and services results in more productive (and happier) customer service representatives efficiently serving customers.
Solutions for Cloud Powered Service
Building a cloud powered service organization requires more than just giving your customer support team access to a CRM system. Appirio offers technology-enabled services that support the entire service and support cloud adoption lifecycle:
- Service and Support Blueprint We Help your organization rethink support processes for an increasingly mobile and social customer base.
- Service Cloud Deployment and Adoption We help deploy and ensure the adoption of Salesforce Service Cloud across your support team—and your customer base.
- Service Cloud Extensions We help you ensure that your service cloud meets the unique needs of your business with custom application development on Force.com, mobile applications, and integrations with leading collaboration platforms (Gmail, Jive).
- Service Cloud Management & Optimization We help your service cloud deployment evolve with the needs of your business by supporting and enhancing your sales cloud over time.
Appirio has helped more than 100 of Salesforce's leading customers use the Service Cloud to power their service and support organizations.