How Focusing on Customer Experience can Empower Your Employees

Customers don’t care who they talk to when they need help. They just want answers. But if employees can’t get access to the information they need, they can’t deliver the effortless experiences that customers demand, and increasingly expect.

In this webinar, we’ll look behind the scenes of a global media conglomerate to see how they trusted Appirio when implementing Coveo as their customer experience solution.

• Provide one continuous customer conversation by unifying relevant results across all channels, building off a common core that is customized to suit the specific needs of each channel.
• Empower employees quickly to improve proficiency and deliver consistently relevant experiences.
• Unify teams and technologies to enable consistent, highly effective customer interaction and experiences.