Cutting corporate waste with Salesforce & IoT
Many of us have large rolling plastic waste containers outside our homes. Each week, we roll them down to the curb and our trash and recycling is picked up. Rinse. Repeat. But there's far more to those plastic containers than you may realize, especially if they were produced by Rehrig Pacific.
Clunky UX and outdated workflows slowed progress
The Rehrig Pacific Company is one of the country's largest manufacturers of large plastic waste containers, particularly "smart" containers. Each of Rehrig's containers is outfitted with an RFID tag, and they have systems in place to turn the simple act of garbage collection into a data-driven and trackable process. CARTS, their existing system, built on .Net around 2005, was functional and data driven but had a clunky user experience. They needed a facelift, an integrated mapping layer, a refreshed mobile app for modern devices, and re-imagined process flows to modernize their UX.
CARTS system overhaul
What started out as a crowdsourcing conversation focused solely on a refresh of Rehrig's mobile app turned into a complete overhaul of their CARTS system.
Data was integrated with InSync's iApp product, and the system also leveraged MapBox for advanced mapping capabilities, allowing RVision users to get realtime information plotted on a map, including truck location, planned and completed collections, and maintenance routes. Appirio also created custom integration to C2Logix, a route optimization tool.
Boosted efficiency and customer service
RVision resulted in two new, modern mobile apps for iOS and Android, tying together data and UX to provide a streamlined, consumer-grade experience. More than providing an upgraded customer experience, RVision transformed data into actions that improved route efficiency, cutting costs on fuel and labor. And with improved accuracy, Rehrig could track exactly when pickups occurred, improving customer service.