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By Dave Carter, Chief Sales Officer at Cornerstone OnDemand

You know us as the creators of Cornerstone Unified Talent Management suite, a Leader in Gartner’s Magic Quadrant for Talent Management Suites, and the #1-rated LMS app on Salesforce’s AppExchange.

So you’ve probably heard us say once or twice that learning increases engagement and productivity. Training gives employees the opportunity to improve skills and drive their own career paths; for organizations, it’s a slam dunk for achieving goals, driving engagement, and increasing revenue.

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But it doesn’t have to stop there. Learning can boost productivity even more if it’s also delivered within the flow of work itself. Certain types of training (e.g., soft skills) require multiple lessons or significant one-on-one interaction, and that’s where blended learning methods are ideal. But what happens when your employee is in the middle of an activity and simply forgets how to do part of the task? They don’t have time to watch a video or search for the right resource. They just need the answer — and they need it now.

Give employees the answers they need when they need them

It’s not enough to just make learning available on demand. Today, learning must also be available in the now. And while traditional performance support tools are still vital to creating a productive work environment, they’re even more powerful when used in tandem with just-in-time (JIT) training.

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JIT training shrinks the gap between competency in training and competency on the job. It not only enables employees to stay in the flow of work, but also ensures that they can put new skills into practice immediately — a boon to productivity. It also improves knowledge retention, which means an employee will be more likely to remember how to do the task the next time.

While JIT training isn’t new, the systems we’re using to provide it are

Today’s JIT training systems, like Cornerstone for Salesforce, deliver help automatically within seconds. Built-in, customized triggers activate when an employee performs a specific action, so there’s no need for the employee to leave the work environment, perform a search function, or make decisions about which resource to consult.

A JIT training system benefits employees and organizations

By getting the answers they need when they need them, employees feel less overwhelmed and more confident. For organizations, JIT training:

  • Increases knowledge retention by reinforcing learning within the context of the task.
  • Keeps employees motivated, focused, and engaged by reducing frustration and increasing opportunities to learn.
  • Enables other training to be used for developing critical soft skills. In a study by LeadershipIQ, only 11 percent of new hires failed because of a lack of technical skills; the remainder failed due to a lack of coachability, emotional intelligence, motivation, and temperament.

At Cornerstone, we continue to reinvent the way organizations use learning to transform business and the bottom line. The JIT training capabilities within Cornerstone for Salesforce can help your organization build high-performance sales and service teams and engage customers. Configurable triggers deliver the right training to the right person in the moment of need, so employees and partners learn within tasks — without ever having to leave Salesforce.  

To learn more, watch our quick video now and come talk to us at Dreamforce 2016 on October 4-7th at booth #320.

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