Appirio believes that Customer Experience is the ultimate competitive factor in the digital age. Bringing together our strategic know-how, creative capabilities, mobile app expertise, and ability to tie it all together on platforms like Salesforce.com allows us to transform the digital Customer Experience.
Gain MEANINGFUL INSIGHT into customer behavior
Knowing your customer and what they need
Benchmarked Customer Engagement
Integrated CX Data Availability
Omni-Channel View of CX interactions
Create BREAKTHROUGH DIGITAL MOMENTS to sell & service
Anticipating their needs and desires
Mobile applications that are innovative
Social Communities promoting peer-to-peer collaboration
Rewarding and gamified loyalty programs
Targeted and smart marketing touches
Empower an ENGAGED WORKFORCE to improve service
Delivering on their expectations through sales, services, and marketing
Actionable Data for employees to use
Collaborative capabilities to work smarter
Relevant & Focused lens on the comprehensive data
Fun and engaging ways to interact with customers
Self-service capabilities for customers AND employees
How We Transform Customer Experience:
- Experience Transformation Workshops: Our Customer Experience strategists will guide you through a focused Actionable Strategy Program to articulate your vision, review current state of the Customer Experience (and the Worker Experience that impacts it), identify unforeseen opportunities to innovate and optimize, and provide an actionable path forward to achieve a transformational Customer Experience.
- Approaching Technical Implementations with a Customer Experience Lens: Too often, technology implementations occur in functional or departmental silos. Appirio is committed to ensuring that all technology implementations — such as Salesforce.com, Workday, Google, and Medallia — are done strategically, and in a way that will guarantee the greatest value for your investments. Our methodology starts by putting a Customer Experience lens on technology implementations. In gathering requirements, we conduct numerous journey mapping exercises across the Customer and Worker Experience in order to truly understand the impact and opportunities surrounding a technology implementation.
- Digital and Mobile Customer Experience Innovations: Our Digital Studios practice is your one-stop shop for digital transformation with a meaningful tie-in to your back end systems. Our world-class UX experts work quickly to help you bring your Customer Experience aspirations to life. Through a series of creative workshops, we’ll not only assist you in realizing the vision for your digital Customer Experience or mobile application; we’ll architect it, build it, and even support it going forward.