01.

Recharge CRM Dinner on the M/S Gustaf III Boat

Despite huge investment, careful implementation and technical expertise, two thirds of CRM initiatives significantly underdeliver. Sounds familiar?

Recharge CRM Dinner on the M/S Gustaf III Boat

Agenda

Date
October 03, 2019
Time
5:00 - 9:00 PM
Location
Nybrokajen, Kajplats 9, Stockholm

17.00 Arrive & network

17.30 Introductions

17.40 We’re only human: why experience matters

  • Bringing innovation to experience
  • Disruptors vs disrupted: the technology and mindset making waves
  • The future of CRM - what’s on the horizon?

17.55 Interactive session

Guided by expert facilitators, structure solutions by taking a critical look at the big stumbling blocks surrounding CRM. Map and explore the common pain points. Discover their root causes and unexpected knock-on effects.

18.30 Mind the Gap! The 4 pillar approach to closing that gap

  • Time for a health check
  • Diagnosing the gaps
  • Exploring journeys and assessing maturity
  • Where to prioritise?
  • The Action Plan and (realistic) timeframes

19.00 Recharging CRM: the customer story

19.15 Dinner, feedback and top 3 takeaways

21.00 Session ends