01.
Dreamforce Sessions

Change Your Thinking, Grow Your Business

Appirio's Experts Help You Close the Experience Gap

Sessions

There is more to advising than academics

Date
November 19, 2019
Time
12:00 PM - 1:00 PM
Location
Saskatoon Stage (Grand Ballroom)

Advising is more than academics. True student support should be holistic, including but not limited to social, emotional, physical, and financial areas. A true support team has elements from these dimensions and others. Hear from Tec de Monterrey and Appirio how TEC approaches supporting the student and leveraging Salesforce as the platform of engagement to function as a command center and involve and unite all constituents toward the common goal.

Speakers
Headshot of Tere Traub
Tere Traub
Managing Consultant, Appirio

How Culture was the Catalyst for Digital Transformation

Date
November 19, 2019
Time
1:00 PM - 1:40 PM
Location
InterContinental Hotel, Union Square

ANZ Bank partnered with Appirio to evolve their digital experience by executing strategic projects within their legacy org. Leveraging Einstein Analytics, Amazon Alexa, and mobile UX, they increased visibility and technical literacy, raising customer satisfaction and employee efficiency. ANZ is now a top consumer-rated technology leader in banking and insurance.

Speakers
Headshot of Gaurav Pruthi
Gaurav Pruthi
General Manager, Australia Appirio
Headshot of Andy Pattinson
Andy Pattinson
Account Executive, Appirio

Digital Transformation Preparation for Higher Education Institutions

Date
November 19, 2019
Time
2:30 PM - 3:10 PM
Location
Marriott Marquis

Enrollment is down, attrition is up, and your higher ed counterparts seem light years ahead with their technology. You need digital transformation at your institution, but where do you start? In this session, we’ll present recommended steps to help define your vision, evaluate your organization, and much more.

Speakers
Headshot of Kyla Farroll
Kyla Farroll
Senior Consultant, Appirio

How Appirio Helps Customers Close the Experience Gap

Date
November 20, 2019
Time
9:00 AM - 9:15 AM
Location
Appirio Booth 1512

Achieve long-term value by closing the gap between your people and your technology.

Go-live isn't enough. Realize the full value of your CRM by closing the experience gap for your customers and employees. Build deeper customer relationships and delight customers at every touchpoint -- but most of all deliver better outcomes to everyone.

Speakers
Headshot of Todd Donohue
Todd Donohue
Creative Director, Appirio

Emerging Trends in MedTech: How Medical Device Companies are Embracing Digital Transformation

Date
November 20, 2019
Time
10:15 AM - 11:30 AM
Location
Intercontinental (888 Howard St)

The Medical Device industry is in the middle of a digital revolution. Join Appirio, Salesforce, and a panel of MedTech leaders from Stryker, Alcon, IDEXX, and Integra to learn how they’re using Salesforce to transform their commercial and service operations. Discover how these leading companies are tackling today’s biggest challenges head-on while providing customer experiences that stand out in a crowded, competitive market.

Save Time and Accelerate Business Modernization with MuleSoft

Date
November 20, 2019
Time
10:30 AM - 10:50 AM
Location
Moscone South, Campground | Theater 4

As IT takes a more central role in business strategy, CIOs are being pressured drive measurable business value. Appirio used MuleSoft to create an application network that provided a seamless commerce experience and enabled IT to unlock data and launch new channels in days – not weeks or months.

Speakers
Headshot of Mohan Panneerselvam
Mohan Panneerselvam
Integration Architect, Appirio

How to write a winning RFP

Date
November 20, 2019
Time
11:00 AM - 12:00 PM
Location
Marriott Marquis, Nob Hill A-B

RFP Response Writing often draws a collective groan, but it doesn't have to be boring or painful. Get expert tips and tricks on how to streamline RFP Response design, talk like a human, and structure a compelling story.

Speakers
Headshot of Lia Parisyan
Lia Parisyan
Marketing Content Manager, Appirio

How To Love DevOps Again

Date
November 20, 2019
Time
1:15 PM - 1:35 AM
Location
Moscone West, Coastline Theater

Innovation is driven by constant development and iteration. Users must trust your business-critical applications. So, how do you accelerate innovation without jeopardizing that trust? Transform the way your organization develops on the platform, and realize the dual DevOps goals of rapid innovation and system reliability. Come see why Appirio DX is the solution of choice for companies optimizing their Salesforce development processes using DevOps technologies.

Speakers
Headshot of Erik Golden
Erik Golden
Technical Architect, Appirio

Managing Change in a Digital Age- A People-Centric Approach to Transformation

Date
November 20, 2019
Time
2:00 PM - 2:40 PM
Location
Moscone West, Room 2000

Digital transformation can be exciting and daunting.  In this session, you’ll learn effective techniques to immediately and creatively help manage critical change, improve people centric organizational engagement, communications, and broad acceptance of any project.  You’ll leave with solid tools to master and innovate digital change in projects of any size.

Speakers
Headshot of Carol Tyler
Carol Tyler
Managing Consultant, Change Management, Appirio

Appirio providing 360 views for Universities Around the World

Date
November 20, 2019
Time
3:00 PM - 3:15 PM
Location
Appirio Booth 1512

Appirio is setting the standard for universities around the world. See, manage, and engage a 360 view of their students, faculty, alumni, and donors. This session is a one-stop shop, with information ranging from mapping a strategic roadmap to implementation to managed services BAU.

Speakers
Headshot of Jen Odess
Jen Odess
Global Head of Strategy & Alliances, Appirio

Evolving the University Experience with a 360 Degree View for Students and Staff

Date
November 20, 2019
Time
3:00 PM - 3:40 PM
Location
Marriott Marquis, Foothill G1-G2

Transformation journey the University is on, across a number of streams, Student Acquisition, Business to Business relationships, Alumni and donor management and the new Student onboarding and engagement journey.

Speakers
Headshot of Daniel Klarnet
Daniel Klarnet

Introducing a Culture of DevOps

Date
November 21, 2019
Time
10:00 AM - 10:40 AM
Location
Moscone West, Room 2007

The benefits of DevOps doesn’t just come from new tools, but the way that it can transform an organization’s perspective on innovation, risk aversion, and inclusiveness. How can you be the change-maker that brings this to your colleagues?

Speakers
Headshot of Yoni Barkan
Yoni Barkan
Global Head, Product and Innovation, Appirio
Headshot of Roarke Lynch
Roarke Lynch
Director, Appirio Labs, Appirio

Focus on Experience to Achieve Full ROI

Date
November 21, 2019
Time
2:45 PM - 3:45 PM
Location
Marriott Marquis, Nob Hill A-B

New tools are continuously released into the market, but organizations solely focusing on tools will never realize their full ROI. Why? Users don't adopt, and operations never fully integrate, leaving companies with apps that didn't live up to the hype. See how Appirio's Experience Gap framework is changing that.

Speakers
Headshot of Todd Donohue
Todd Donohue
Creative Director, Appirio
Headshot of Matt Passey
Matt Passey
Global Head, Digital Strategy, Appirio
Headshot of Andy Aguelo
Andy Aguelo
Managing Consultant, Appirio