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Nicole Klemp

In this series, we’ve been celebrating some individuals who have taken on new roles and responsibilities as part of our Appirio/Wipro integration. The Appirian we’re highlighting this week has his hands in just about every aspect of the process, and has been instrumental in creating a great integration experience for our customers, partners, and employees.

Meet our Appirian:

Jordan Schwarz — Jordan is the Director of Global Governance at Appirio, and has been the Project Manager for the Wipro/Appirio Integration. He lives in New Jersey, where he was born and raised. The word “global” in his title is quite fitting, as he does a lot of travelling for Appirio.

How did you get started in this industry?

I started out as a music major in college, but decided that it was better left as a hobby (still is), and I changed my major to business. My first job out of college was working tech support for a company that made pacemaker software. In a twist of fate, the industry was called “Cardio Rhythm Management” or CRM for short. When the company was acquired and I was laid off, I put “CRM” on my resume. At the time I had no idea it also stood for “Customer Relationship Management,” but I got tons of calls and the rest is history!

How did you end up at Appirio?

Thanks to LinkedIn, I remained in touch with a former colleague from a previous employer called Aprimo. (Yes, similar name, also located in Indy. Both offered virtual/remote work environments.) He recommended I look at this great company he joined called Appirio.

Tell us a little bit about your new role and how your career has evolved.

As Director of Global Governance, my role has two main goals: The first is to ensure all of our client-facing consultants have the tools, processes, and methodologies to be successful in their roles. The second main goal is to ensure our clients are receiving a consistent experience as they work with Appirio — regardless of industry, practice, or location.

My career has evolved greatly these past few years. Before joining Appirio, I had a rough stint as a practice lead, focused on marketing automation solutions. After the software company that we partnered with was acquired by another organization — one that had their own internal services team — I had to wind down the practice and lay off a number of people. Fortunately, my path then led me to Appirio. Two years into managing Salesforce projects, I became the Director of Consulting Services for our (at the time) East Region CRM Practice, where I was the team manager for all the CRM Project Managers in our east region. So now here I am, 3.5 years later, taking on a new role in Global Governance.

What do you do for fun? 

Play guitar, go to rock concerts, cook, and play with my boys (a three- and six-year-old).

Any guilty pleasures?

Oreos, 80s rock, late night White Castle.

What has been your favorite project/initiative while working at Appirio?

The internal initiatives have been my favorite. Specifically, presenting at our Consulting 101/new hire onsite course, where I get to meet all the new people joining Appirio. More recently, meeting our Wipro Cloud Services team and learning about how they work and the similarities/differences in how we work.

How does your role impact our integration success?

As project manager for the integration, I try to be the glue that connects all of the different workstreams together. It can be anything, and usually varies day-to-day. It can be as simple as scheduling a meeting for people to talk through an open item, or as complex as filling an unmet need in a role that is outside my comfort zone — like joining the training team for live, onsite training in India.

What have you learned going through this integration?

As different as our two different companies are, when it comes to what we do for our customers and how we do it, we are very much the same. We both have similar challenges with clients, such as agile and cloud adoption.

What’s the best career advice you’ve ever received?

“Keep putting one foot in front of the other. Don’t give up.” — Paul Buckley

What advice would you give your younger self?

The future is unwritten.” — Joe Strummer, The Clash

Finish this sentence: Someday, I want to ____.

…sell-out Giants Stadium.

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