World-Changing Customer Experience is within Your Reach
Create a better customer experience powered by global connectivity
Evaluate solutions on the scale of the problems you face.
Telecommunications and media companies win by providing simple, convenient digital experiences. Customers want quick, easy interactions with your company, on any device – web, mobile, in person, email, telephone – at any time, from anywhere.
We work with you to develop a personalized, scalable digital strategy -- a seamless experience for your employees, vendors, and customers.
As a Wipro company and a global strategic Salesforce partner, our solutions combine Salesforce Service Cloud, Community Cloud, Sales Cloud, Marketing Cloud and Field Service Lightning with the power of Einstein Analytics, AI, and IoT, connecting data to digital strategy.
Our experts work across all Salesforce clouds and we leverage the power of Vlocity's communications modules to transform the business of service providers.
More than just CRM
Is your current Enterprise Architecture complex? It doesn’t have to be. In the connected economy, delivering a great customer experience (CX) requires a new set of capabilities. That’s where our expertise can open your enterprise to operational efficiencies, new insights, and financial returns.
enabling customers to communicate and interact with you via multiple channels
regardless of which channel the customer uses to interact with you, you can see their full portfolio of products and history
that leverage analytics to enhance the CX
that allow service teams to monitor equipment remotely and analyze device data to predict possible failures
with intuitive user interfaces
with data and tools to communicate with the customer, solve their problems and answer customer questions
Learn how we transformed the customer experience for one of the largest mobile providers
Make your business goals a reality
We will review your current business model and talk about how we can help you realize your business goals. Book a 1-hour session with one of our telecommunications and media experts today!