Deliver Game Changing Customer Experience

Harness the power of simplicity

Our Take

Create a seamless digital experience

Telecommunications and media companies win by providing simple, convenient digital experiences. Customers want quick, easy interactions with your company, on any device – web, mobile, in person, email, telephone – at any time, from anywhere.

We work with you to develop a personalized, scalable digital strategy -- a seamless experience for your employees, vendors, and customers. 

As a global strategic Salesforce partner, our solutions combine Salesforce Service Cloud, Community Cloud, Sales Cloud, Marketing Cloud and Field Service Lightning with the power of Einstein Analytics, AI, and IoT, connecting data to digital strategy.

Our experts work across all Salesforce clouds and we leverage the power of Vlocity's communications modules to transform the business of service providers.

More than just CRM

Is your current enterprise architecture complex? It doesn’t have to be. In the connected economy, delivering a great customer experience (CX) requires a new set of capabilities. Our expertise will open your enterprise to operational efficiencies, new insights, and financial returns.

1. 1. Gain omnichannel access

Enable customers to communicate and interact with you via multiple channels

2. 2. Have a single, 360-degree view of the customer

See the customer’s history and full portfolio of products regardless of the channel the customer uses to interact with you

3. 3. Present personalized products and services

Leverage analytics to enhance the CX

4. 4. Manage connected smart devices

Allow service teams to monitor equipment remotely and analyze device data to predict possible failures

5. 5. Mobilize self-service portals

Leverage intuitive user interfaces

6. 6. Arm call center and field representatives

Harness data and tools to communicate with the customer and solve their problems

Learn how we transformed customer experience for one of the largest mobile providers

Learn how we transformed customer experience for one of the largest mobile providers

Make your business goals a reality

We will review your current business model and talk about how we can help you realize your business goals. Book a 1-hour session with one of our telecommunications and media experts today!