01.
Communications

World-Changing Customer Experience is within Your Reach

Create a better customer experience powered by global connectivity

Our Take

Evaluate solutions on the scale of the problems you face.

Telecommunications and media companies win by providing simple, convenient digital experiences. Customers want quick, easy interactions with your company, on any device – web, mobile, in person, email, telephone – at any time, from anywhere.

We work with you to develop a personalized, scalable digital strategy -- a seamless experience for your employees, vendors, and customers. 

As a Wipro company and a global strategic Salesforce partner, our solutions combine Salesforce Service Cloud, Community Cloud, Sales Cloud, Marketing Cloud and Field Service Lightning with the power of Einstein Analytics, AI, and IoT, connecting data to digital strategy.

Our experts work across all Salesforce clouds and we leverage the power of Vlocity's communications modules to transform the business of service providers.

More than just CRM

Is your current Enterprise Architecture complex? It doesn’t have to be. In the connected economy, delivering a great customer experience (CX) requires a new set of capabilities. That’s where our expertise can open your enterprise to operational efficiencies, new insights, and financial returns.

1. Gain Omnichannel access

enabling customers to communicate and interact with you via multiple channels

2. Oversee a single, 360-view of the customer

regardless of which channel the customer uses to interact with you, you can see their full portfolio of products and history

3. Present personalized products and services

that leverage analytics to enhance the CX

4. Manage connected smart devices

that allow service teams to monitor equipment remotely and analyze device data to predict possible failures

5. Mobilize self-service portals

with intuitive user interfaces

6. Arm call center and field representatives

with data and tools to communicate with the customer, solve their problems and answer customer questions

Learn how we transformed the customer experience for one of the largest mobile providers

Learn how we transformed the customer experience for one of the largest mobile providers

Make your business goals a reality

We will review your current business model and talk about how we can help you realize your business goals. Book a 1-hour session with one of our telecommunications and media experts today!