What you can expect from Appirio Medallia Services
- Develop the journey map by defining and prioritizing your business outcomes to maximize your investment.
- Design closed-loop feedback processes to capture the factors that drive Customer and Worker Experience. By establishing the right measures, workforces are empowered to take action and increase customer engagement.
- Increase adoption by applying a thoughtful and pragmatic change enablement approach to win the hearts and minds of your organization.
- Optimize the value of your Medallia investment after go-live with expert advice to take full advantage of the system’s capabilities (e.g., enhance current surveys and text analytics, optimize dashboards, expand programs) in order to support the changing needs of your business.
Appirio is a Medallia implementation partner with strong expertise in design, configuration, data loading, testing, and go-live procedures as well as integrations with cloud platforms like Salesforce.
Medallia Customers Leverage Our Expertise in
Create an exceptional Customer Experience, by having a productive and engaged workforce.
Customer and Worker Experience can no longer be addressed separately. In fact, the two are more intertwined than ever before. The combination of Appirio’s strategy, cloud, and mobile technology expertise and Medallia’s best in class Operational Customer Experience Management (OCEM) offerings brings the best of both worlds together. Having a partner that excels in providing full life cycle capabilities will multiply the impact you have on your organization’s health and growth.
You’ve chosen the right technology to drive Customer and Worker Experience, and your implementation plan is solid. Now ensure your organization embraces the change.
Appirio’s Change Enablement service is an integrated portfolio of methodologies, tools, and deliverables to ensure people change the way they work, not just train them on the technology they use. With the knowledge that the primary users of the Medallia solution are employees and managers, we utilize a customer-centric approach based on business goals and initiatives, culture/climate, demographics, locations, and readiness to embrace change and innovation.
Make sure you can tell the entire story.
Whether it’s customer data, department locations, or linking to financial reports, applications are more impactful when information is brought together in a meaningful way. Appirio has deep expertise in all forms of integration to ensure that you have a robust and sustainable solution, in addition to deep Salesforce expertise.
Extend the value of Medallia and thrive after go-live.
Appirio offers a portfolio of Cloud Management services to help enterprises enhance, optimize, and maintain your Medallia programs. Our services extend the capabilities of internal teams with subscription-based access to Customer and Worker Experience through leaders who have cloud and technology expertise based on thousands of cloud projects. We deliver advice, customization support, enhancements, and system administration — all for one fixed annual fee.