Cloud Storage FAQs

How can I try it out?

Appirio Cloud Storage is available for download on the Salesforce AppExchange. After installing Appirio Cloud Storage in your Salesforce org, go to the "About Cloud Storage" tab and click "Check Setup." Follow the instructions and within minutes, your organization will have full access to the product. Note: the trial edition limits the size and number of files you can store.

How do you make it secure?

Appirio Cloud Storage fully encrypts each piece of data as it passes from your computer to the Amazon S3 store. Once there, your data is protected by the same strong security controls that protect thousands of customers using Amazon’s services (see the Amazon Developer Center for more information).

When sending and receiving data, Appirio uses the Salesforce.com API to confirm that the user belongs to the org they're claiming and that the user has access to the corresponding Salesforce.com record. In addition, because we use the Salesforce.com session object, usage is restricted to users currently logged into Salesforce.com and accessing Salesforce.com records. At no time does Appirio have access to your Salesforce org or data directly.

Please review Appirio’s security and privacy policy for more information.

Can I access the documents outside of Salesforce?

No, because of our focus on security, we do not allow external access to files. We use Salesforce.com’s security features to prevent unauthorized access to documents.

Can I use Cloud Storage with Custom Objects?

Yes. When you first install Appirio Cloud Storage, you’ll get objects and buttons that work with Accounts, Contacts, Cases, Opportunities, and Campaigns. You can easily extend this to custom objects – and we give you simple instructions on how to do it!

Can I Migrate My Existing Attachments?

We have a migration utility available to customers.

• It will: Copy documents from some or all of these objects, Accounts, Contacts, Cases, Campaigns, and Opportunities
• It will not: Migrate data from other standard or custom objects (yet) or delete documents from existing records. We are very sensitive for automatically deleting documents. We will be providing customers options and support with the Premium and Ultra version for how to do this.

Can Appirio Cloud Storage also be used to store structured data from my SFDC database (e.g. long text fields)?

No. Appirio Cloud Storage replaces SFDC attachments and documents, but it can't be used as a replacement storage area for structured data that is stored as fields (e.g. text fields) in your SFDC database.