By leveraging cloud technology, new ways of working like crowdsourcing, and using solution accelerators to rapidly build and integrate solutions, customers can create both amazing Worker and Customer Experiences that drive profitability and growth.
It’s a good time to be a worker. Since 2010, job openings in the U.S. have nearly doubled, and 36% of employers around the world are reporting a shortage in talent. (ManPower Group)
How can you provide the Worker Experience necessary to recruit, leverage and retain talent? Continue scrolling to discover the three key characteristics of a strong Worker Experience.
Companies with engaged workers see 233% greater customer loyalty and a 26% greater annual increase in revenue. (Aberdeen Group)
You’ve heard it before, we’re living in the Age of the Customer. Customers expect consistent and exceptional experiences, and they’re unwilling to accept anything less. Organizations are catching on: according to Forrester, 72% of businesses listed improving the customer experience as their top priority.
Continue scrolling to discover the three key outcomes your organization needs to establish a world-class Customer Experience.
Connecting with customers before they begin their search is now a key ability. Only 4% of your market is actively buying. 56% are not ready, 40% are poised to begin. (Vorsight)